Case Manager – Long Term Management (Workers’ Compensation)

Location: Melbourne, Victoria, Australia; work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global’s Insurance Software and BPS business helps insurers modernize and operate core insurance processes using industry expertise, software platforms, and AI-driven solutions.

What you will do

• Manage a portfolio of complex and long-term workers’ compensation claims.
• Develop tailored recovery, treatment, and return-to-work strategies.
• Support injured workers facing complex medical, vocational, or psychosocial barriers.
• Build relationships with injured workers, employers, treating health professionals, rehabilitation providers, and other stakeholders.
• Review medical information to identify opportunities to improve recovery and work capacity.
• Maintain accurate claim records and manage claims in line with legislation, scheme requirements, and organisational policies.

Requirements

• Previous experience managing long-term or complex workers’ compensation claims.
• Strong knowledge of the relevant workers’ compensation scheme and claims processes.
• Experience supporting complex recovery and return-to-work needs.
• Strong communication, stakeholder management, negotiation, organisational, and problem-solving skills.
• Ability to manage sensitive or challenging conversations with empathy and professionalism.

Culture & Benefits

• People-first culture focused on inclusion, belonging, and corporate citizenship.
• Competitive remuneration, benefits, training, and career opportunities.
• In-person collaboration with flexibility to support wellbeing, productivity, and individual work styles.
• Inclusive workplace with reasonable accommodation for qualified candidates with disabilities or special needs.

Hiring process

• Submit a resume through the online application process.
• Hiring process designed to be thorough and fair.