Associate, Fraud Risk (Fintech)

Location: Lekki, Lagos, Nigeria

Company

hirify.global provides payment infrastructure enabling African and international consumers and businesses to send and receive payments.

What you will do

• Review and investigate fraud alerts and suspicious transactions.
• Design, monitor, and optimize fraud rules in monitoring systems.
• Investigate potentially fraudulent transactions, identity theft, account takeovers, friendly fraud, and brand-related violations.
• Monitor merchant chargebacks and recurring chargebacks against card scheme thresholds.
• Review web-crawling alerts for violations of BRAM, GBPP, transaction processing, and card scheme rules.
• Coordinate fraud and brand risk resolution with merchants, authorities, Relationship Managers, Compliance, KYC, Account Management, Products, and CX.

Requirements

• 3–4 years of experience in fraud risk management, transaction monitoring, fraud investigation, and fraud rules design.
• Knowledge of card processing, payment fraud prevention and detection, and brand risk management.
• Ability to navigate databases and use SQL for analytics, rule design, and rule optimization.
• Strong data analysis, research, organizational, communication, presentation, and problem-solving skills.
• Technical proficiency with office tools and Google Workspace.
• Strong customer service skills, including the ability to de-escalate upset customers.

Culture & Benefits

• Collaborative work with Risk, Compliance, Account Management, Products, KYC, and Customer Experience functions.
• Support risk operations during external and regulatory audits.
• Protect customer, employee, and other personal information according to applicable privacy policies, laws, and global best practices.