IT Support Engineer (AI Robotics)

Location: Sydney, Australia; onsite support for the Sydney office.

Company

hirify.global develops AI, robotics, and navigation technologies for land, air, sea, and space applications.

What you will do

• Act as the primary point of contact for internal hardware, software, connectivity, and technical support requests.
• Manage the full employee IT lifecycle, including hardware provisioning, setup, and offboarding.
• Maintain corporate systems such as video conferencing, printing, directory services, and other core IT platforms.
• Manage the Google Workspace, AWS, and Azure SaaS and IaaS ecosystem.
• Coordinate global support operations and third-party vendors while supporting infrastructure projects, network deployments, and server maintenance.
• Implement workflow automation to improve support efficiency and reliability, while meeting a 90% SLA target.

Requirements

• Bachelor’s degree in IT, or an advanced diploma combined with additional industry certifications.
• At least five years of experience in an internal IT environment with engineering and end-user responsibilities.
• Hands-on experience with Linux, Windows, networking equipment, network foundations, and operational concepts.
• Knowledge of system hardening, patching, logging, identity providers, MFA, SSO, and Group Policy Management.
• Experience implementing IT solutions, managing stakeholder change, following SaaS best practices, and working with AWS, Azure, or Google Workspace.
• Experience implementing workflow automation in IT systems.

Nice to have

• Experience coordinating remote third-party support organizations.
• Technical skills in Python, AI, SQL, scripting, or coding languages used for IT management.
• Experience with on-premise data centers, including racking, maintenance, and cable management.
• Experience deploying networking equipment to organization-specific configurations.
• Linux, Windows Server, Azure, AWS, or Google Workspace certifications.

Culture & Benefits

• Hands-on role with a growth path toward coordinating global support operations and service delivery.
• Opportunity to work with AI robotics, navigation, cloud infrastructure, and global technical operations.
• Collaboration with internal stakeholders, senior infrastructure engineers, and international service vendors.