Senior Specialist, Commercial Operations Technology (Automotive)

Location: Charlotte, North Carolina, United States; 4–5 days per week in the office with regular in-person meetings and events

Salary: $140,000–$170,000 annual base salary, plus eligibility for an annual performance bonus

Company

hirify.global is building electric pickup trucks and rugged SUVs while reviving an iconic American automotive brand.

What you will do

• Own launch readiness products and transition-to-run processes across the Commercial IT portfolio.
• Lead technology planning and delivery for customer support systems, issue escalation workflows, retail support tooling, and support-enablement capabilities.
• Define and maintain launch readiness gates, ownership models, escalation paths, monitoring requirements, runbooks, cutover plans, hypercare plans, and post-launch support processes.
• Partner with Commercial IT, Digital Product, IT Operations, Service Desk, Security, Data and Integration, Enterprise Architecture, and business stakeholders to ensure systems are production-ready.
• Track cross-domain dependencies and report launch risks, blockers, operational gaps, and handoff requirements.
• Align support and operations solutions with enterprise architecture, ITSM processes, service transition standards, security requirements, release management, and operational governance.

Requirements

• Proven experience in launch readiness, service transition, release management, IT operations, production support, or business-critical system delivery.
• Strong knowledge of operational readiness, incident management, support models, runbooks, cutover planning, hypercare, and production support.
• Experience with customer support systems, ticketing platforms, CRM integrations, ITSM tools, retail support models, or service desk operations.
• Strong cross-functional coordination, communication, risk reporting, and stakeholder management skills.
• Bachelor’s degree in information technology, business, operations, engineering, or a related field.
• 8+ years of experience in IT operations, service delivery, application support, release management, business systems delivery, or operational readiness.

Nice to have

• Automotive, retail, or direct-to-consumer support experience.

Culture & Benefits

• Opportunity to build products and a company from the ground up around an iconic automotive brand.
• Medical, dental, vision, and income protection plans.
• 401(k) program with employer matching and immediate vesting.
• 20 days of planned PTO, 40 hours of unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave, plus paid leave for bereavement, jury duty, voting time, and military leave.