Customer Experience Specialist (AI Audit-Tech)

Location: Remote within Germany, with regular trips to Berlin for on-site teamwork

Company

hirify.global is an AI audit-tech startup building intelligent software that helps leading audit firms process large volumes of documents faster, more accurately, and with less manual effort.

What you will do

• Represent customer needs internally and use audit expertise to influence product development.
• Manage the full customer journey from initial questions through case resolution.
• Investigate and reproduce customer cases, collaborating with engineers to turn problems into product improvements.
• Communicate with users clearly, proactively, and in a structured manner.
• Build the knowledge base and product documentation from the ground up.
• Collaborate with Product, Engineering, and Sales to improve the product and customer experience.

Requirements

• 1–2 years of experience in financial audit or a related field.
• Curiosity about complex software and AI systems.
• Excellent communication skills in German and English; English at C1+ level.
• Structured, hands-on problem-solving approach.
• Strong project management, prioritization, and ownership skills.
• Ability to thrive in a dynamic, fast-moving startup environment.

Culture & Benefits

• Significant ownership and visible impact from day one.
• Flat hierarchies and short decision paths in an early-stage AI startup.
• Fully remote work within Germany with regular on-site collaboration in Berlin.
• Flexible working hours.
• Competitive compensation, a monthly €50 voucher, free lunch at the office, and regular online and offline team events.
• Collaborative, international, ambitious, and supportive work environment.