Client Success Operations Manager (AI)

Location: South Jordan, Utah, United States

Company

hirify.global Technologies delivers strategic intelligence by applying AI and proprietary methods to open-source data, helping organizations protect technology, talent, and supply chains from nation-state risks.

What you will do

• Build and maintain dashboards for renewals, expansions, NRR/GRR, client health, and churn risk.
• Own renewal pipeline operations, including forecasting cadence, stage hygiene, and leadership reporting.
• Support expansion workflows with Sales and Sales Operations, including opportunity identification, CS-to-Sales handoffs, and pipeline tracking.
• Design and document client lifecycle playbooks covering onboarding, adoption, escalation, renewal, and expansion.
• Identify and scale AI-powered workflows that automate operational tasks and surface risk and expansion signals.
• Run the Client Success operating cadence and partner with Finance, BI, Onboarding, Implementation, Strategy, and Product on data reconciliation and client feedback.

Requirements

• 1–3 years of experience in customer success operations, sales operations, or customer success, ideally in B2B SaaS.
• Experience designing and implementing client lifecycle processes adopted across a team.
• Strong experience administering and optimizing CRM and Client Success tools, including Salesforce, workflow automation, and data hygiene.
• Experience building retention and growth reporting, renewal forecasts, pipeline visibility, and client health metrics.
• Hands-on experience applying AI tools such as LLM assistants, AI agents, or workflow automation to operational work.
• Strong communication, relationship-building, prioritization, and execution skills across multiple functions.

Nice to have

• Experience with SQL or BI tools such as Databricks or DOMO.
• Experience building AI-assisted reporting or agentic workflows.
• Familiarity with capacity and compensation planning for Client Success teams.
• Experience supporting clients in regulated or security-conscious industries.

Culture & Benefits

• Global-facing role supporting a distributed Client Success organization across regions and time zones.
• Individual contributor position reporting to the Director of Revenue Operations.
• Competitive compensation and company equity options.
• Flexible PTO, wellness reimbursement, and paid parental leave.
• US holidays with office closure, comprehensive medical, dental, and vision insurance, and a 401(k) plan.