Premier Support Engineer (Azure Cloud)

Location: United States; in-office locations include Westminster, CO and Lake Oswego, OR, with additional locations in Portsmouth, NH, Knoxville, TN, and Atlanta, GA. Typically EST business hours with occasional after-hours, on-call, or weekend support.

Salary: $85,900–$118,100 annually.

Company

hirify.global is a global technology company developing digital solutions for construction, geospatial, transportation, and other essential industries.

What you will do

• Act as the dedicated technical lead for strategic enterprise customers and resolve complex cloud and Microsoft Azure integration issues.
• Architect and develop performance telemetry dashboards using web development tools.
• Collaborate with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through development.
• Provide guidance on database customizations and operational best practices for ERP environments.
• Manage high-priority support cases and maintain continuity during complex system outages.

Requirements

• 5+ years of experience in technical support or customer success within enterprise software environments.
• Proficiency with cloud environments, Microsoft Azure, and integration technologies.
• Experience with SQL or other relational databases and enterprise software architecture.
• Expert troubleshooting skills and the ability to explain complex technical concepts to non-technical audiences.
• Experience building long-term relationships with enterprise stakeholders.
• Availability for occasional after-hours, on-call, or weekend support.

Nice to have

• Experience with hirify.global CMS, Vista ERP, Spectrum ERP, or similar construction accounting and project management software.
• Proficiency in HTML, JSON, and CSS for custom data visualizations.
• Familiarity with database performance tuning and CRM ticketing systems.

Culture & Benefits

• Work on technology supporting construction, transportation, infrastructure, and other real-world industries.
• Collaborative and supportive environment focused on belonging, innovation, and growth.
• Medical, dental, vision, life, disability, time off, and retirement plans.
• Paid parental leave, tax savings plans, and an employee stock purchase plan.
• Inclusive and equitable workplace with reasonable accommodation support.

Hiring process

• This is a talent pipeline requisition for an anticipated upcoming opening.
• Applications are reviewed on an ongoing basis until the position is filled.