Distributor Client Services ADS Team Senior Technical Associate (Fintech)

Location: Basildon, Essex, UK; hybrid working after completion of required training. The ADS Team operates on an 8am–8pm Monday–Friday rota.

Company

hirify.global provides financial services and healthcare technology, including wealth and investment management solutions for financial institutions worldwide.

What you will do

• Monitor and evidence daily controls for straight through processing order routing, settlement, electronic reregistration, and share-class conversions.
• Complete dealing and settlement controls accurately within required timeframes and maintain reconciliation oversight.
• Investigate and resolve settlement discrepancies, nominee-related service issues, and other operational escalations.
• Handle client and stakeholder enquiries through email, telephone, and webchat.
• Update systems for corporate actions and maintain accurate procedures, documentation, and system information.
• Identify process improvements while ensuring compliance with data protection, financial crime prevention, CASS, and internal requirements.

Requirements

• Knowledge, understanding, or experience in financial services.
• Experience using Microsoft Excel and Word.
• Excellent verbal and written communication skills with strong client service capabilities.
• Ability to work collaboratively and independently in a high-volume operational environment.
• Strong attention to detail, sound judgement, accountability, and proactive issue resolution skills.
• Eligibility to work in the UK hiring location is required and is subject to background verification.

Culture & Benefits

• Hybrid work model and business-casual dress code.
• Professional development reimbursement and hands-on team training through SS&C University.
• Flexible personal and vacation time off, sick leave, and paid holidays.
• Medical, dental, and vision coverage, employee assistance, and parental leave.
• Inclusive, diverse, and collaborative working environment.
• Discounts on fitness clubs, travel, and other services.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• Offers are subject to background checks, including employment history, eligibility to work, address, credit, and criminal record verification where permitted.