Warranty Administrator (Robotics)

Location: Wilmington, Massachusetts, USA; hybrid work arrangement. Up to 10% travel to client and customer locations may be required, with a valid driver’s license needed.

Salary: $71,000–$97,900 base annual salary, varying by job-related knowledge, skills, and experience.

Company

hirify.global develops AI-powered robotic and software platforms for warehouse automation and supply chain operations.

What you will do

• Administer warranty claims from intake and eligibility validation through resolution and closure.
• Serve as the primary customer contact for warranty inquiries, requirements, claim status, and resolutions.
• Coordinate approved material requests, returns, replacements, repairs, shipments, and delivery issue resolution.
• Work with Supply Chain, Quality, Engineering, Maintenance, Finance, Customer Operations, suppliers, and logistics providers.
• Maintain warranty records and documentation in enterprise systems for operational and financial reporting.
• Monitor claim aging, cycle time, warranty performance metrics, and supplier recovery opportunities.

Requirements

• 3–5 years of experience in warranty administration, service operations, or a related administrative role.
• Bachelor’s degree preferred in business administration, supply chain management, or a related field, or equivalent relevant experience.
• Experience with warranty claims, supplier coordination, post-system delivery support, or technical service operations is beneficial.
• Excellent written and verbal communication, problem-solving skills, attention to detail, accountability, and ability to manage multiple claims.
• Proficiency with Microsoft Office Suite and enterprise systems such as ERP or service management platforms; familiarity with supply chain, warranty, or inventory systems preferred.
• Valid driver’s license and ability to travel to customer locations; ability to work independently and collaboratively.

Culture & Benefits

• Cross-functional work within Service Operations and customer-site support activities.
• Medical, dental, vision, disability, 401(k), PTO, and other benefits.
• Company culture centered on innovation, collaboration, inclusion, and diverse perspectives.
• Business expenses managed by the employee and reimbursed bi-weekly.