Technical Solutions & Support

Location

Location: New York City, on-site work required

Company

hirify.global improves housing and healthcare industries by integrating AI agents into workflows to increase efficiency, reduce costs, and enhance user experience.

What you will do

• Understand product, client workflows, and system configurations deeply.
• Provide fast, clear, and professional customer support focused on business impact.
• Investigate and document product issues using SQL queries, logs, and data sources.
• Communicate bug fixes and updates effectively to clients and internal teams.
• Advise clients on best practices for AI Assistant configuration and interaction.

Requirements

• 0-3 years of relevant experience or equivalent technical proficiency (degree or bootcamp certificate).
• Strong analytical and problem-solving skills with data-driven decision-making.
• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Willingness to work in person at the New York City office 5 days a week.

Nice to have

• Experience with low code/no code tools like Retool.
• Advanced Google Sheets or Excel skills.
• Familiarity with DataDog or similar event-logging software.
• Experience with reporting tools such as Tableau.
• SQL query writing experience.

Culture & Benefits

• Equity in the company.
• 100% coverage of medical, dental, and vision premiums.
• Fully paid parental leave.
• Commuter benefits and 401k plan.
• Fitness and home services stipend.
• Collaborative in-office environment with meals provided.
• Unlimited vacation and paid holidays.
• Relocation packages available.