Senior Support Software Engineer (AI Robotics)

Location: Wilmington, Massachusetts, USA — HQ; hybrid role. Weekend on-call support and approximately 10–20% travel to customer and deployment locations are required.

Salary: $101,000–$138,600 annual base pay, depending on job-related knowledge, skills, and experience.

Company

hirify.global develops AI-powered robotic and software platforms for warehouse automation and supply-chain operations.

What you will do

• Coordinate release readiness and deployment execution with Engineering, DevOps, QA, Operations, and customer site teams.
• Develop, integrate, deploy, and troubleshoot software for autonomous warehouse-automation systems in production.
• Support CI/CD pipelines, Kubernetes deployments, infrastructure automation, and production release activities.
• Investigate complex issues across applications, integrations, infrastructure, databases, and distributed systems.
• Build automation, tools, runbooks, and repeatable processes to reduce manual effort and improve reliability.
• Support stakeholders through issue resolution, customer delivery, weekend on-call coverage, and deployment travel.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent experience may be considered.
• At least 5 years of software engineering experience involving development, automation, integration, and production support.
• Hands-on experience with Kubernetes, Linux, CI/CD, DevOps, deployment automation, scripting, APIs, databases, and system integration.
• Proactive ownership, technical problem solving, cross-team coordination, communication, and documentation skills.
• Valid driver’s license and ability to drive and/or fly to client and customer locations.

Nice to have

• Experience with Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
• Background in supply-chain or warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments.

Culture & Benefits

• Medical, dental, vision, disability, 401(k), PTO, and other benefits.
• Collaborative environment focused on innovation, communication, and diverse perspectives.
• Travel and deployment work supporting customer distribution centers and live production environments.
• Employees manage expenses personally and receive reimbursement biweekly.