Senior Fulfilment Associate (Travel Operations)

Location: On-site in Dubai, United Arab Emirates; 6-day work week

Company

hirify.global is building an AI-first travel platform that reduces paperwork and uncertainty in visa processing, having processed visas for more than 1 million travellers across 127 countries.

What you will do

• Own visa applications end to end across UAE operations, from documentation and profile creation through submission and final outcome.
• Guide customers through requirements, resolve questions, and provide on-ground assistance when needed.
• Review documentation for accuracy and compliance, identify issues early, and resolve them proactively.
• Identify and evaluate opportunities to expand visa destination coverage in the UAE.
• Track applications, collaborate across teams, and improve fulfilment speed, reliability, and customer experience.

Requirements

• 3+ years of experience in visa operations, travel operations, customer support, or another execution-heavy operational role.
• Exceptional attention to detail and strong organisational skills when managing multiple applications.
• Clear and confident verbal and written communication with customers and stakeholders.
• Ability to take ownership, think quickly, and resolve operational problems independently.
• Comfort with digital tools, learning new systems quickly, and working in a hands-on customer-facing environment.

Culture & Benefits

• High-ownership environment with a small team, fast pace, and strong focus on execution.
• Competitive compensation with equity participation.
• Health insurance for the employee and family, plus an annual preventive health check-up.
• Paid time off and company holidays.
• Office meals, learning and development credits, relocation support, and high-spec equipment and software.
• Office recreation facilities including pickleball, table tennis, PlayStation, arcade games, and flight and F1 simulators.