Customer Service Agent (Luxury)

TL;DR

Customer Service Agent (Luxury): Providing exceptional support to passengers and chauffeurs through multiple communication channels with an accent on luxury communication standards and operational SLAs. Focus on resolving complex issues efficiently, managing high-volume contact center interactions, and ensuring perfect passenger journeys.

Location: Office-based in Dubai Internet City; requires flexibility for shift work including nights and weekends

Salary: AED 8,500 per month + quarterly KPI-based bonus

Company

Premium transportation service blending cutting-edge technology with five-star chauffeuring across Europe, the US, and the Middle East.

What you will do

• Deliver high-level customer service via calls, live chat, and emails.
• Maintain strict operational SLAs to protect customer time.
• Adhere to rigorous luxury communication standards.
• Investigate and resolve issues for passengers and chauffeurs efficiently.
• Prioritize and escalate customer feedback to senior management and relevant teams.

Requirements

• Experience in a customer-facing role within the luxury service industry.
• Fluency in spoken and written English.
• Ability to work in the office in Dubai on a shift basis, including nights and weekends.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced, high-volume contact center environment.
• General technical proficiency.

Nice to have

• Fluency in French or Arabic.
• Previous experience working in a call center.

Culture & Benefits

• Competitive monthly salary and quarterly KPI-based bonuses.
• Private medical insurance.
• Best-in-class equipment and professional development stipend.
• Monthly credit towards hirify.global journeys.