Client Support Agent (EdTech)

Location: Sydney, New South Wales, Australia; hybrid role

Salary: AUD $75,000 annual full-time salary plus superannuation; part-time compensation is paid pro rata based on hours worked.

Company

hirify.global provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide. The role supports Sentral, a web-based school administration and student data platform used by more than 2,000 schools across Australia.

What you will do

• Provide first- and second-level support by phone, email, tickets, and online meetings.
• Troubleshoot and resolve software and technical issues.
• Guide school administrators, teachers, and leaders through system setup and usage.
• Manage support tickets against service-level and customer satisfaction targets.
• Escalate complex issues and collaborate with senior support team members.
• Contribute to knowledge-sharing, self-help resources, process improvements, and customer experience initiatives.

Requirements

• At least 2 years of experience in customer service, helpdesk, or software support.
• Strong troubleshooting, problem-solving, analytical, verbal, and written communication skills.
• Ability to manage multiple priorities and work independently.
• Experience with cloud-based applications and web technologies.
• Understanding of customer service best practices and SLAs.
• Availability for either approximately 22.5 hours per week on a weekday morning or afternoon schedule, or 38 hours per week full-time.

Nice to have

• Experience in education, EdTech, or supporting schools.
• Knowledge of SQL, debugging tools, or ITIL principles.
• Understanding of SDLC and web-based applications.
• Diploma or qualification in IT, networking, or a related field.
• Familiarity with Sentral or other school management systems.

Culture & Benefits

• Inclusive, collaborative, and globally connected work environment.
• Opportunities to learn from experienced industry professionals and develop a career in payments technology.
• Part-time schedules available from 7:30am to 12:00pm or 2:00pm to 7:00pm, Monday to Friday.
• Superannuation provided in addition to the stated full-time salary.