Technical Customer Support II

Location: Penang, Malaysia; hybrid work

Company

hirify.global develops smart solutions designed to anticipate and solve customer and partner challenges.

What you will do

• Troubleshoot and resolve moderately complex technical issues across multiple Zebra products.
• Manage multiple support tickets and ensure timely resolution in line with service level agreements.
• Collaborate with cross-functional teams to resolve customer challenges.
• Improve support processes and tools by sharing insights from customer pain points.
• Develop and deliver training content for entry-level support team members.
• Participate in technical review meetings and contribute to product improvement discussions.

Requirements

• High school diploma, equivalent vocational qualification, or relevant experience.
• At least 1 year of experience.
• Analytical skills for evaluating technical issues and identifying root causes.
• Intermediate knowledge of hardware, software, and cloud-based systems.
• Ability to multitask and prioritize work in a fast-paced environment.
• Some experience with AI-driven tools, including machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions.

Culture & Benefits

• Hybrid work with adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day.
• Up to 10% travel may be required.
• Opportunities for learning, leadership, and professional development.