23 часа назад
IT Service Delivery Manager (Manufacturing Operations Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Service Delivery Manager (Manufacturing Operations Support) (MOM/MES and Siemens Opcenter): Leading IT service delivery for manufacturing operations with an accent on incident, problem, change, and release management. Focus on coordinating application updates, resolving major incidents, improving system reliability through Kaizen, and aligning IT services with production schedules and business SLAs.
Location: Onsite in Greensboro, North Carolina, United States
Salary: Hourly, DOE
Company
is recruiting for a Japanese company supporting manufacturing operations and IT services.
What you will do
- Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter and other MOM/MES applications.
- Act as the primary IT contact for plant operations and align services with production schedules and business SLAs.
- Manage incident, problem, request, change, and release processes while improving service performance metrics.
- Coordinate application updates, patches, releases, and integrations with vendors and internal engineering teams.
- Lead major incident response, root cause analysis, corrective actions, and executive communications.
- Drive Kaizen initiatives, operational reporting, SOP standardization, automation, and process optimization.
Requirements
- 2+ years of IT operations or IT service management experience in manufacturing environments.
- Experience supporting MOM/MES applications; Siemens Opcenter experience is preferred.
- Experience leading technical support teams and service improvement initiatives.
- Knowledge of incident, problem, change, and release management, application lifecycle management, DevOps practices, ticketing systems, and Microsoft Office.
- Bachelor’s degree in computer science, computer engineering, mechanical engineering, electrical engineering, or a related field, or equivalent experience.
- Strong troubleshooting, analytical, communication, organizational, stakeholder management, and customer service skills.
Nice to have
- Experience working with global or cross-cultural teams.
- Experience with Siemens Opcenter.
Culture & Benefits
- Onsite schedule from Monday to Friday, 8:00 AM–5:00 PM.
- Occasional evening or weekend work may be required.
- Contract-to-hire arrangement.
- Benefits become available upon conversion to full-time employment.
- Visa support is not available.
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