Customer Relations Specialist (Microsoft Excel/WFM)

Location: San Antonio–New Braunfels, Texas, United States; onsite

Salary: $17.50 per hour

Company

hirify.global provides staffing and operational support services.

What you will do

• Process and track incoming internal requests through SharePoint from intake to completion.
• Maintain accurate employee, workforce, schedule, phone-skill, and agent information in WFM platforms.
• Use Microsoft Excel to organize spreadsheets, perform basic data analysis, and maintain workforce records.
• Perform routine data maintenance, quality checks, and discrepancy correction.
• Support daily Contact Center workforce management and operations.
• Communicate with internal Contact Center leaders and employees through Microsoft Outlook.

Requirements

• Strong Microsoft Excel, spreadsheet, and basic data analysis skills.
• Experience or ability to work with Workforce Management platforms, SharePoint, and Microsoft Outlook.
• Excellent attention to detail, data accuracy, organization, and time management.
• Ability to manage multiple requests in a fast-paced environment and work independently.
• Strong written and verbal communication skills and the ability to work with internal stakeholders.
• Ability to work onsite in San Antonio–New Braunfels, Texas.

Nice to have

• Experience with NICE IEX or a similar WFM platform.
• Experience maintaining employee schedules, phone skills, or workforce data.
• Contact Center operations, workforce management, scheduling, data administration, or operations support experience.
• Experience processing high-volume requests and maintaining accurate records.

Culture & Benefits

• 12-month contract engagement with potential continuation.
• Work focused on internal Contact Center leaders and employees rather than front-line customer service.
• Structured processes and procedures with opportunities to work independently.
• Fast-paced operational environment involving multiple concurrent requests.