Manager, Patient Access & Pre-Access (Healthcare)

Location: Onsite in the Youngstown Market, covering Mercy - St Joseph Warren, St. Elizabeth Boardman, and St. Elizabeth Youngstown hospitals

Salary: $63,100–$78,875 per year, based on experience

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for health systems, hospitals, and affiliated physician groups across the United States.

What you will do

• Manage admitting, registration, patient access, and financial services operations at acute care locations.
• Oversee accurate medical record numbers, medical necessity and compliance checks, patient instructions, insurance information, physician orders, and customer service.
• Manage financial service representatives and ensure accurate cash handling, deposits, accounting processes, and patient account postings.
• Plan staffing needs, coordinate schedules, prepare reports, and establish departmental performance goals.
• Analyze and communicate performance data to improve customer satisfaction and revenue cycle outcomes.
• Train, coach, and develop staff while implementing performance interventions and process improvements, including AI-enabled improvements.

Requirements

• Certified Revenue Cycle Representative (CRCR) certification.
• Certified Healthcare Access Manager (CHAM) certification.
• At least 2–3 years of management experience in the healthcare industry.
• Patient access experience with managed care, insurance, or call center operations is preferred.
• Advanced Microsoft skills and the ability to work with multiple computer applications and IT teams.
• Ability to prioritize multiple responsibilities and use AI to support process and technology improvements.

Nice to have

• Bachelor’s degree or equivalent experience in healthcare management or administration.
• Experience with patient access, managed care, insurance, or call center operations.

Culture & Benefits

• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Bonus and quarterly or annual incentive programs.
• Paid professional certifications and tuition reimbursement.
• Career advancement and professional development opportunities.
• Culture focused on collaboration, growth, innovation, leadership, purpose, and work-life flexibility.