RCM Application Support Specialist (Healthcare)

Location: Riyadh, Saudi Arabia; on-site support and participation in a 24-hour on-call roster may be required.

Company

hirify.global is a privately held data technology provider delivering platforms and healthcare applications to organizations in more than 80 countries.

What you will do

• Support and deploy the TrakCare Hospital Management System for installed customers.
• Respond to customer inquiries according to service standards and act as the link between customers and the hirify.global Global Support organization.
• Analyze customer workflows and requirements, support product changes, and escalate unresolved issues according to established procedures.
• Provide product demonstrations, workshops, and individual or group training.
• Act as a subject matter expert for TrakCare and identify product or service improvements with customers and partners.
• Use and evaluate AI-assisted tools and effective LLM prompts to investigate, triage, document, and troubleshoot support cases.

Requirements

• Experience supporting software products and solving technology-related problems.
• Understanding of Hospital Information Systems, Patient Administration Systems, billing, and revenue cycle management systems.
• Experience working with software in roles such as developer, quality engineer, or solutions architect.
• Ability to manage multiple tasks under tight time constraints and achieve positive outcomes with different customer groups.
• Knowledge of health informatics standards, reporting requirements, and legislative controls.
• BS or MS in Computer Science, an equivalent qualification, or a relevant business background.

Nice to have

• Experience supporting or implementing healthcare or hospital management software.
• Ability to construct prompts for extracting structured information from clinical documentation, support logs, or knowledge bases.
• Familiarity with AI/ML features in clinical or administrative software, including predictive scheduling, coding suggestions, or alert prioritization.

Culture & Benefits

• Mentorship focused on application, professional, and personal development.
• Training may include classroom learning, e-learning, projects, and external courses.
• Opportunities to work with leading healthcare organizations and pursue further growth within the organization.
• Participation in a 24-hour on-call support roster.