Sr. Application Support Engineer

Location: Remote within the United States. Candidates must be eligible to work in the US for full-time employment; employment sponsorship is not available.

Salary: $104,000–$115,000 per year

Company

hirify.global provides a SaaS digital sales and service platform for US banks and credit unions, combining digital banking, onboarding, data, and marketing solutions.

What you will do

• Research, triage, and resolve application issues reported by customers and partners.
• Manage assigned support tickets through resolution and coordinate hand-offs to other teams.
• Communicate clearly with customers during support incidents and manage expectations.
• Review and update site configuration, primarily in MS SQL databases.
• Identify recurring issues and suggest improvements to reduce or eliminate them.
• Participate in an after-hours rotation and support resolution of SEV 1 incidents 24/7/365.

Requirements

• 5+ years of experience working on a support team and solving complex problems.
• Advanced SQL query skills and the ability to create and interpret custom scripts.
• Advanced experience with JIRA or a similar ticketing system.
• Exceptional written, verbal, and customer-facing communication skills.
• Strong problem-solving skills, attention to detail, and technical application support expertise.
• Eligibility to work in the United States without employment sponsorship.

Nice to have

• Experience drafting complex procedures and knowledge base articles.
• Experience testing new features and training support teams on new functionality.
• Familiarity with Google Docs.

Culture & Benefits

• Remote-first work environment for US-based roles.
• Inclusive and diverse company culture.
• Unlimited paid time off.
• 401(k) with employer match.