Account Manager Lead, Client Success (Fintech)

Location: US FL JAX 347, Jacksonville, Florida, United States

Company

hirify.global provides fintech solutions across financial markets and industries.

What you will do

• Drive client satisfaction, solution adoption, measurable ROI, and value realization across the post-sales lifecycle.
• Serve as a subject-matter expert and strategic advisor to senior client stakeholders.
• Develop joint success plans with milestones and measurable KPIs based on client business objectives.
• Analyze client health and product usage data to improve adoption, mitigate risk, and reduce churn.
• Identify expansion opportunities, communicate customer insights to sellers, and influence product roadmaps.
• Collaborate with product, sales, renewals, support, and professional services teams, including participation in renewals.

Requirements

• 7–10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree and previous experience in financial technology services.
• Knowledge of the financial technology industry, products, market trends, challenges, and opportunities.
• Strong ability to articulate business value to stakeholders in written and verbal communication.
• Strong analytical skills, including experience with Tableau or similar software.
• Strong communication, presentation, leadership, and cross-functional collaboration skills.

Culture & Benefits

• Collaborative and inclusive work environment.
• Continuous learning and development opportunities.
• Competitive salary and benefits.
• Opportunities to contribute to the future of fintech and give back.