16 часов назад
Customer Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support (AI Healthcare): Resolving customer issues and improving user experiences for real-time AI healthcare products with an accent on tailored solutions, empathy, and detailed problem analysis. Focus on identifying root causes, reducing operational workload through product improvements, and supporting medical customers across Brazil and Colombia.
Location: Hybrid in São Paulo, Brazil
Company
builds real-time AI healthcare products, including medical transcription, clinical record generation, and EMR integrations for Brazil and Colombia.
What you will do
- Resolve customer issues quickly and effectively with tailored solutions.
- Follow up consistently to ensure lasting issue resolution.
- Collaborate with the team to diagnose and solve customer challenges.
- Suggest product improvements that reduce operational workload.
- Take ownership beyond defined responsibilities to support customer and business outcomes.
Requirements
- Fluency in English and Spanish, both verbal and written.
- At least 2 years of customer support experience.
- Strong problem-solving skills, including breaking problems into components and identifying root causes.
- Empathy and the ability to understand user concerns and improve their experience.
- Resourcefulness, attention to detail, and due diligence.
- Ability to work effectively in a driven, persistent team environment.
Culture & Benefits
- Customer-focused environment with an emphasis on fast, lasting resolutions.
- Collaborative work across AI healthcare products.
- High-ownership culture that values initiative and going the extra mile.
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