Mid-Senior Account Manager (Webshare)

Location: Vilnius, Lithuania; hybrid workplace

Salary: €2,400–€4,000 gross per month plus bonuses

Company

Develops web data gathering solutions for businesses worldwide, with Webshare operating as a fast-growing tech startup and product.

What you will do

• Manage day-to-day communication with B2B customers, retention, satisfaction, and customer experience.
• Identify account objectives and opportunities for upselling and cross-selling.
• Advocate for the product and discuss relevant technical topics with customers.
• Coordinate internal stakeholders to resolve client issues efficiently.
• Maintain CRM data, including opportunities, tasks, statuses, conversions, and enrichment.
• Manage agreements, renewals, and attrition risk through proactive action plans.

Requirements

• At least 2 years of experience leading customer engagements with demonstrable positive results.
• Strong customer advocacy, relationship management, and problem-solving skills.
• Analytical ability to identify account expansion opportunities.
• Negotiation and objection-handling skills.
• Excellent written and verbal English communication skills.

Nice to have

• Experience with CRM, PowerBI, or MixMax.
• Experience with billing procedures.
• Experience with data analytics.

Culture & Benefits

• Internal and external learning resources, conferences, mentorship, and knowledge-sharing events.
• Private health insurance, psychotherapy, well-being consultants, gym access, and a wellness app.
• Team events, overseas workation, and quarterly team-building budgets.
• Bonus vacation days, paid life-moment days off, barista coffee, and work equipment.
• Supportive environment with opportunities for career development.