Mid-Senior Account Manager

Location: Vilnius, Lithuania; hybrid workplace

Salary: €2,400–€3,800 gross per month plus bonuses

Company

hirify.global develops web data gathering solutions for thousands of businesses, including Fortune 500 companies. The role supports Webshare, a fast-growing technology startup.

What you will do

• Manage day-to-day communication with B2B customers and support retention through strong customer experiences.
• Identify account objectives, upsell and cross-sell opportunities, and other revenue-growth initiatives.
• Act as a product advocate and communicate technical topics clearly with customers.
• Coordinate internal stakeholders to resolve client issues efficiently.
• Maintain CRM statuses, opportunities, tasks, conversions, and account enrichment.
• Manage agreements, renewals, and attrition risks through proactive action plans.

Requirements

• At least 2 years of experience leading customer engagements and delivering positive customer results.
• Strong customer advocacy, relationship management, and problem-solving skills.
• Analytical ability to identify account expansion opportunities.
• Negotiation and objection-handling skills.
• Excellent written and verbal English communication skills.
• Ability to work in a hybrid setup in Vilnius, Lithuania.

Nice to have

• Experience with CRM, PowerBI, or MixMax.
• Experience with billing procedures.
• Experience with data analytics.

Culture & Benefits

• Access to internal and external learning resources, conferences, mentorship, and knowledge-sharing events.
• Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Team events, an overseas workation, and quarterly team-building budgets.
• Bonus vacation days, paid life-moment days off, barista coffee, and required work tools.