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Finance Support Intern
ΠΡΡΡ & Π‘ΠΎΠΏΡΠΎΠ²ΠΎΠ΄
ΠΠ»Ρ ΠΌΡΡΡΠ° Ρ ΡΡΠΎΠΉ Π²Π°ΠΊΠ°Π½ΡΠΈΠ΅ΠΉ Π½ΡΠΆΠ΅Π½ Plus
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²Π°ΠΊΠ°Π½ΡΠΈΠΈ
Π’Π΅ΠΊΡΡ:
TL;DR
Finance Support Intern (Customer Support): Supporting finance-related customer inquiries through phone and email, with an accent on call-backs, issue escalation, and customer database maintenance. Focus on organizing multiple requests, directing customers to the right teams, and maintaining accurate support information.
Location: Monterrey, Mexico
Company
develops business software connecting people, processes, and technology through data, AI, and cognitive ERP solutions.
What you will do
- Answer incoming calls and respond to customer inquiries by email and phone.
- Conduct call-backs to collect additional information about customer issues.
- Direct customers to the appropriate department or team.
- Monitor feedback and escalate unresolved concerns to team leaders.
- Maintain and update customer databases.
- Participate in training sessions and team meetings.
Requirements
- Currently enrolled in a BS program in Finance, Accounting, or Administration.
- Advanced English communication skills, written and verbal.
- Basic proficiency in Microsoft Office.
- Ability to multitask and stay organized under pressure.
- Proactive attitude, eagerness to learn, and a positive approach.
- RFC.
Culture & Benefits
- Health and wellness benefits.
- Mentorship, continuing education, internal mobility, and career development opportunities.
- Free LinkedIn Learning licenses and mentoring programs.
- Education support programs.
- Inclusive global workplace and work-life balance policies.
- Support for international relocations and permanent residency processes.
ΠΡΠ΄ΡΡΠ΅ ΠΎΡΡΠΎΡΠΎΠΆΠ½Ρ: Π΅ΡΠ»ΠΈ ΡΠ°Π±ΠΎΡΠΎΠ΄Π°ΡΠ΅Π»Ρ ΠΏΡΠΎΡΠΈΡ Π²ΠΎΠΉΡΠΈ Π² ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ, ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡ iCloud/Google, ΠΏΡΠΈΡΠ»Π°ΡΡ ΠΊΠΎΠ΄/ΠΏΠ°ΡΠΎΠ»Ρ, Π·Π°ΠΏΡΡΡΠΈΡΡ ΠΊΠΎΠ΄/ΠΠ, Π½Π΅ Π΄Π΅Π»Π°ΠΉΡΠ΅ ΡΡΠΎΠ³ΠΎ - ΡΡΠΎ ΠΌΠΎΡΠ΅Π½Π½ΠΈΠΊΠΈ. ΠΠ±ΡΠ·Π°ΡΠ΅Π»ΡΠ½ΠΎ ΠΆΠΌΠΈΡΠ΅ "ΠΠΎΠΆΠ°Π»ΠΎΠ²Π°ΡΡΡΡ" ΠΈΠ»ΠΈ ΠΏΠΈΡΠΈΡΠ΅ Π² ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ. ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ Π² Π³Π°ΠΉΠ΄Π΅ β
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