3 часа назад
Partner Support Representative
20 800MXN
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Partner Support Representative (SaaS): Supporting activity partners by resolving product and technical questions across phone, email, and Helpdesk channels with an accent on troubleshooting, clear communication, and customer satisfaction. Focus on identifying root causes, teaching non-technical users, documenting feedback in Zendesk, and maintaining consistent support performance.
Location: Remote within Mexico; listed locations include Mexico City, Cabo San Lucas, Cancún, Guadalajara, and Monterrey. Support coverage follows Eastern Time hours, Monday through Sunday, with a 5-day schedule assigned after training.
Salary: 20,800 MXN gross per month. Health coverage through Allianz.
Company
provides an AI-powered SaaS platform for museums, attractions, tours, and activity businesses to manage bookings and guest experiences.
What you will do
- Resolve partner inquiries across phone calls, emails, and Helpdesk requests while maintaining high customer satisfaction.
- Write clear, timely, and instructional responses to product and technical questions.
- Troubleshoot issues and teach software functionality to non-technical activity operators.
- Represent partner feedback internally through Zendesk processes for Product and Engineering teams.
- Help update Helpdesk content and response templates as products evolve.
- Participate in team meetings and support colleagues across the company while meeting monthly performance targets.
Requirements
- 2+ years of experience in customer service and/or technical support.
- Full-time availability and the ability to work five consecutive days, potentially including a weekend day.
- Excellent written, spoken, and interpersonal English communication skills; minimum typing speed of 50 WPM.
- Strong troubleshooting, deductive reasoning, patience, reliability, and punctuality.
- Discretion when handling sensitive partner, account, or business information.
- Consistent WiFi and a distraction-free personal workspace.
Nice to have
- Fluency in Spanish.
- Interest in the travel and tourism industry.
- Experience with Zendesk or other support tools.
- Experience with Salesforce, JIRA, Slack, and/or G-Suite.
Culture & Benefits
- Remote-first work environment.
- Collaboration with Product, Engineering, and Support teams.
- Health coverage through Allianz.
- Customer-focused culture centered on solving partner issues quickly and completely.
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