Customer Relations Lead, PSA

Location: Boca Raton, Florida, United States; onsite in the office 5 days per week

Salary: $23–$28 per hour

Company

hirify.global provides grading, authentication, vaulting, and sales services for collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Its subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Resolve customer queries by clarifying issues, identifying causes, and explaining appropriate solutions.
• Process customer adjustments and investigate claims and shipping-related matters.
• Collaborate with Operations and other departments to resolve customer issues.
• Provide accurate and complete information according to department protocols.
• Maintain the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Requirements

• Must work onsite in the Boca Raton office five days per week.
• Must be authorized to work in the United States; employment eligibility is validated through E-Verify.
• At least 3 years of relevant customer relations experience in a customer service environment.
• Strong problem-solving, communication, listening, empathy, organization, attention to detail, and interpersonal skills.
• High school diploma or equivalent; a college degree is preferred.
• Knowledge of Google Workspace; Salesforce knowledge is preferred.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Paid vacation and ten company-paid holidays.
• Employee discounts on select grading services.
• Flexible schedules may be available depending on the team, along with team events and activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• A final onsite interview may be requested at the company's discretion.