Mission Support Specialist (FPV Drones)

Location: Torrance, California, United States

Salary: $57,000–$80,000 USD per year, plus potential equity grants.

Company

hirify.global is a defense technology startup that designs and manufactures high-performance unmanned systems for modern battlefield operations.

What you will do

• Provide remote and onsite technical support to customers, prospective clients, and partners.
• Document, triage, escalate, and resolve technical issues across deployed drone systems.
• Partner with engineering, manufacturing, business development, and customer teams to implement corrective actions and improve system performance.
• Conduct failure analysis, determine root causes, identify trends, and translate field insights into product improvements.
• Serve as a subject matter expert on FPV systems during customer demonstrations and operational activities.
• Create and maintain user manuals, troubleshooting guides, knowledge base articles, and other technical documentation.

Requirements

• 2–3 years of experience in technical support, mission support, or field operations within the drone, robotics, aerospace, or defense industry.
• 2–3 years of experience using Zendesk or similar customer support and ticketing platforms.
• Strong knowledge of FPV systems, including flight controllers, ESCs, motors, firmware, radio control, video transmission, batteries, and ground control equipment.
• Hands-on experience configuring, tuning, and troubleshooting FPV platforms with Betaflight, INAV, ArduPilot, PX4, or similar software.
• Demonstrated ability to fly and maintain FPV drones, including manual Acro flight, plus strong analytical and communication skills.
• Willingness to travel, support field operations, and work in a fast-paced environment.

Nice to have

• FAA Part 107 Remote Pilot Certificate and practical UAS operating experience.
• Technical support experience with hardware, robotics, UAS, or other complex systems.
• Experience with Signal, Microsoft 365, FPV racing, cinematic FPV, military UAS operations, or other high-performance FPV applications.
• Working knowledge of RF systems and hands-on electronics experience, including soldering, wiring, and basic hardware repair.
• Experience creating technical documentation and standard operating procedures.

Culture & Benefits

• Fast-paced, hands-on startup environment focused on rapid deployment and continuous iteration.
• Opportunity to work across product, customer, engineering, manufacturing, and business development functions.
• Base salary range of $57,000–$80,000 USD per year.
• Highly competitive equity grants may be included in total compensation.