BPS Operations Processing Associate Advanced (Fintech)

Location: US FL JAX 347

Company

hirify.global provides fintech solutions and services across financial markets and industries.

What you will do

• Serve as the primary liaison for client communications and relationship management.
• Handle client inquiries by phone, email, and fax while maintaining client satisfaction.
• Develop and coordinate account plans, project implementations, and client loyalty processes.
• Research and resolve client problems, track issues, coordinate resolutions, and maintain communication.
• Conduct regular client status calls and educate clients on processes and procedures.

Requirements

• Current retirement services experience is required.
• WISE access is required.
• Excellent verbal and written communication skills.
• Good knowledge of hirify.global systems and the financial services industry.
• Strong problem-solving and customer service skills.
• Ability to work independently and collaboratively, with flexibility in working hours.

Nice to have

• Experience in banking or financial services.

Culture & Benefits

• Inclusive and diverse team environment.
• Professional and personal development opportunities.
• Resources to contribute to the community.
• Competitive salary and benefits.
• US-based positions may require a drug test after a conditional offer.