Travel Operations Specialist

Location: Must be based in London and able to come into the office twice a week

Company

hirify.global is a travel technology startup backed by Y Combinator and top-tier investors, focused on rebuilding travel infrastructure to make the industry effortless.

What you will do

• Serve as the primary point of contact for customers via email, phone, and live chat.
• Manage complex booking queries, including voluntary and involuntary changes.
• Provide client feedback to the product team to improve the customer journey.
• Support team functions such as reconciliation, ADM management, and training.
• Act as an escalation point for the outsourced support team.

Requirements

• Must be able to work UK business hours with flexibility for shift patterns and occasional weekends.
• Must be able to commute to the London office twice a week.
• At least 3 years of experience using a GDS (Travelport/Galileo or Sabre preferred).
• Strong knowledge of air fares, ticketing, re-issues, and refunds.
• Experience with NDC systems (e.g., Farelogix SPRK, IAG TAP) is strongly preferred.
• Previous experience with BSP Link or ARC knowledge is preferred.

Nice to have

• Experience using Zendesk for multi-channel support.

Culture & Benefits

• Ownership culture where every employee receives company shares.
• Commitment to personal growth and professional development.
• Open and collaborative environment that values ideas and feedback.
• Equal opportunity employer dedicated to building a diverse team.