Technical Support Officer (Transport Management Platform)

Location: Hybrid work from the Ghent office, Belgium

Company

hirify.global is a technology scale-up developing a cloud-based SaaS Transport Management Platform for more efficient, profitable, and sustainable logistics operations.

What you will do

• Act as a key technical contact for customers and coordinate with engineering when needed.
• Provide technical support to clients across the UK, Belgium, Ireland, and the Netherlands.
• Communicate and educate customers about new and existing product features through the support platform.
• Upload and manage master data, including drivers, vehicles, and customers.
• Adapt PDF and email templates to meet customer requirements.
• Configure Excel/CSV imports and mappings, and support intermodal connections, pallet networks, order imports, and rate-card error analysis.

Requirements

• Strong analytical and technical aptitude with confidence navigating software systems.
• Solid understanding of transportation concepts.
• Advanced Excel skills.
• Fluent English required; Dutch is an advantage.
• Customer-focused communication, attention to detail, and precision in administrative tasks.
• Adaptability and flexibility in a fast-moving scale-up environment.

Nice to have

• Scripting or programming knowledge.
• Dutch language skills.

Culture & Benefits

• Flexible hours and a hybrid working model from the Ghent office.
• Genuine responsibility, ownership, and impact.
• Opportunities for professional growth within an expanding international scale-up.
• Competitive salary package with attractive benefits.