Community Lead (Sydney)

Location: Sydney, Australia; onsite, with daily reporting to the hirify.global building required

Company

hirify.global provides flexible workspace solutions and community-focused work environments for businesses in more than 37 countries.

What you will do

• Manage member engagement and retention through regular account conversations, personalized support, feedback reviews, and issue resolution.
• Coordinate new-member move-ins, orientations, onboarding materials, and move-out interviews.
• Support sales through building tours, prospective-member handoffs, and tailored presentations of workspace benefits.
• Plan and host weekly social events, execute value-driving events, and evaluate programming based on attendance and member impact.
• Conduct building walkthroughs, coordinate cleaning and facilities standards, manage keys and keycards, and communicate operational updates.
• Follow emergency action plans, create incident reports, and respond to medical emergencies and security alerts.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 2 years of hospitality experience.
• Proficient local language and understanding of local culture required.
• Excellent interpersonal, networking, verbal, and written communication skills.
• Strong organization, multitasking, attention to detail, and task-management skills.
• Ability to build and continuously develop professional relationships.

Culture & Benefits

• Work in a global community focused on helping members do their best work.
• Collaborative environment with opportunities to participate in Employee Community Groups and global projects.
• Open-minded and inclusive culture that values diverse perspectives.