Senior Service Delivery Manager (Insurance)

Location: Singapore; the work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global delivers enterprise technology, managed infrastructure, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Lead end-to-end service delivery across multiple strategic insurance client accounts in ASEAN.
• Manage Service Delivery Managers, Project Directors, Delivery Leads, and cross-functional technical teams across a 150+ person delivery organization.
• Own customer outcomes, service levels, project milestones, operational governance, and continuous service improvement.
• Build executive stakeholder relationships, lead governance meetings and business reviews, and manage critical service escalations.
• Own P&L performance, forecasting, budgeting, margin improvement, cost optimization, contract renewals, and commercial negotiations.
• Oversee complex transformation, modernization, project delivery, and transition into steady-state operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• At least 15 years of IT industry experience, including 10 years in senior delivery leadership roles.
• Experience with insurance core platforms, digital transformation programs, and customer-facing applications.
• Experience managing multiple enterprise insurance accounts across ASEAN and large-scale technology service delivery.
• Proven leadership of organizations with 150+ resources and geographically distributed teams across ASEAN.
• Strong executive stakeholder management, P&L ownership, escalation management, governance, communication, negotiation, and influencing skills.

Culture & Benefits

• Work model prioritizing in-person collaboration with flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections, community, and employee wellbeing.