Technical Assistance Center Agent - Argentina

Location: Remote, any location in Argentina

Company

hirify.global develops virtual-care solutions that expand access to healthcare.

What you will do

• Provide friendly technical and client support by phone and other support channels.
• Triage patient concerns in hirify.global applications and direct issues for diagnosis and resolution.
• Document and update tickets in Salesforce and the Team Support platform within customer SLAs.
• Create FAQs and knowledge-base materials while identifying improvements that increase product adoption.
• Coach and assist other Technical Assistance Center Specialists with complex issues.

Requirements

• At least 2 years of experience in a client-facing customer support role, preferably supporting SaaS solutions.
• Excellent written and verbal English communication skills, including the ability to explain technical issues to technical and non-technical audiences.
• Strong time-management, organizational, and issue-tracking skills.
• Proficiency with Mac, Windows, Google applications, and smartphones.
• Passion for helping people and the ability to follow standard procedures and resolve issues using basic problem-solving techniques.

Nice to have

• Experience troubleshooting web and software applications or WebRTC.
• Bachelor’s degree or equivalent combination of experience, training, and education.
• Ability to multitask, prioritize, learn multiple systems quickly, and manage time effectively.

Culture & Benefits

• Inclusive workplace focused on improving access to virtual care.
• Career development opportunities supporting growth and leadership.
• Community-oriented culture that values diverse perspectives and new ideas.
• Benefits program designed around employees and their families.

Hiring process

• Identity and credential verification is conducted during the hiring process.
• Interviews may be held live or by video, with fraud and misrepresentation screening.