Product Management Lead (Communication Platform)

Location: Remote within the United States; applicants must already be authorized to work in the United States without current or future visa sponsorship.

Salary: $180,000–$220,000 base salary per year, plus performance bonus and benefits.

Company

hirify.global develops virtual-care services and communication experiences that help people access care and manage their health.

What you will do

• Own the product strategy and roadmap for member communications orchestration across service, clinical, and engagement use cases.
• Lead build-versus-buy decisions, vendor evaluations, proof-of-concept scope, and platform adoption for communication automation and orchestration.
• Guide the migration from distributed communication infrastructure toward a scalable orchestration model.
• Develop communication preferences, consent experiences, data integrations, campaign remapping, suppression logic, and end-to-end testing.
• Partner with engineering, data, marketing, clinical, operations, legal/privacy, design, and executive stakeholders on architecture and product trade-offs.
• Define measurement frameworks covering delivery, engagement, booking conversion, repeat visits, preference adoption, suppression accuracy, trust, and operational efficiency.

Requirements

• 10+ years of product management experience in consumer-facing, platform, engagement, lifecycle, growth, CRM, or marketing-technology domains.
• Hands-on experience with communication, lifecycle, CRM, marketing automation, journey orchestration, or customer engagement platforms such as Braze, Iterable, Salesforce Marketing Cloud, Adobe Journey Optimizer, Customer.io, or similar.
• Strong technical fluency in APIs, event triggers, data pipelines, segmentation, consent and preference logic, architecture trade-offs, and implementation complexity.
• Experience leading build-versus-buy decisions, vendor evaluations, proofs of concept, platform migrations, or major cross-functional investments.
• Strong analytical, written, verbal, and stakeholder-influence skills, including the ability to work across teams without formal authority.
• Current U.S. work authorization is required; visa sponsorship or transfer is not available now or in the future.

Nice to have

• Experience in healthcare, fintech, insurance, or another regulated consumer category.
• Experience with CDP strategy, Snowflake-based segmentation, reverse ETL, data activation, or customer data infrastructure.
• Experience with service communications, clinical engagement, care-management outreach, or member/patient engagement.
• Experience building communication orchestration platforms, preference centers, consent systems, suppression logic, or notification-governance frameworks.

Culture & Benefits

• Flexible Vacation Policy for rest, relaxation, and personal time, subject to manager approval.
• 80 hours of paid sick, safe, and caregiver leave annually for full-time employees.
• Performance bonus and benefits subject to eligibility requirements.
• Inclusive and collaborative workplace focused on innovation, growth, and improving access to care.

Hiring process

• Identity and credential verification.
• Live or video interviews.
• Fraud and misrepresentation screening during the hiring process.