Senior Technical Account Manager & IT Service Delivery Manager

Location: Site-based role in Hampshire, near Farnborough, United Kingdom. Candidates must have the right to work in the United Kingdom, meet applicable UK Government and contractual residency or nationality requirements, and hold current DV (Developed Vetting) clearance.

Company

hirify.global is a global IT services company that modernises systems, optimises data architectures, and delivers solutions for complex, mission-critical environments.

What you will do

• Own strategic customer relationships and act as the primary trusted advisor for executive-level stakeholders.
• Lead business reviews, health checks, strategic planning, and communication on service performance, risks, roadmaps, and opportunities.
• Serve as the escalation and resolution authority for complex customer issues and crises.
• Manage end-to-end delivery of a critical infrastructure service component, including performance, availability, quality, and customer experience.
• Lead operational teams, mentor technical staff, and drive process improvement, automation, and service resilience.
• Identify account expansion opportunities and manage budgets, pricing, profitability, and forecasting.

Requirements

• Experience in technical account management or service management within large, complex, high-stakes client environments.
• Strong background in infrastructure services, managed services, or IT operations.
• Ability to build executive-level relationships, influence senior stakeholders, and communicate complex technical concepts to non-technical audiences.
• Strong financial acumen, commercial awareness, and experience managing budgets and profitability.
• Resilience and composure when managing crises, escalations, ambiguity, and difficult decisions.
• Current DV (Developed Vetting) clearance and the right to work in the United Kingdom are required.

Nice to have

• Experience in government, defence, or other mission-critical sectors.

Culture & Benefits

• In-person collaboration is prioritised through the work model.
• Flexibility is offered to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment with support for diverse and underrepresented groups in technology.
• Emphasis on collaboration, continuous development, and strong community connections.