15 часов назад
IT Specialist (US)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Specialist (US) (Endpoint Support and Technical Operations): Supporting Boston-based, remote US, and worldwide employees through endpoint provisioning, IT procurement, SaaS application support, and office infrastructure management with an accent on onboarding, device lifecycle compliance, and local technical operations. Focus on maintaining secure endpoints, administering networks and corporate applications, coordinating vendors and office openings, and using AI to automate IT workflows.
Location: Boston, United States, suping remote US employees and North America sites; onsite operations and possible travel are required.
Company
provides an agentic software development lifecycle platform for building, governing, and operating engineering workflows.
What you will do
- Provide day-to-day IT sup for Boston-based employees, remote US staff, and worldwide employees across relevant time zones.
- Manage US and remote procurement, suppliers, hardware deliveries, asset tracking, and device lifecycle operations.
- Handle onboarding and offboarding, including account provisioning, hardware setup, and access management.
- Configure, maintain, and provision endpoints in line with security and configuration standards.
- Sup Google Workspace, JumpCloud, Zoom, Slack, Jira, Notion, and related integrations and access issues.
- Lead onsite IT operations for North America sites, including vendor coordination, office network maintenance, new office openings, and AI-enabled workflow improvements.
Requirements
- Hands-on experience providing IT sup to local and remote employees.
- Experience with endpoint configuration, maintenance, provisioning, and device lifecycle management.
- Experience with IT procurement, asset management, account provisioning, and access management.
- Knowledge of corporate SaaS applications and troubleshooting integrations.
- Ability to sup office networks, infrastructure installations, vendors, and onsite technical operations.
- Ability to follow security and compliance standards, including SOC 2 controls.
Culture & Benefits
- Work with a global IT organization suping employees across regions.
- Collaborate with IT, Security, HR, and Facilities.
- Use AI tools to accelerate daily work, document processes, and reduce repetitive effort.
- Join a product-led company in a phase of significant growth and global expansion.
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