Senior Patient Access Specialist

Location: Petersburg, Virginia, United States

Salary: $18.65–$19.90 per hour, based on experience

Company

hirify.global provides technology-enabled revenue cycle management and related solutions for health systems, hospitals, and affiliated physician groups across the United States.

What you will do

• Perform patient admission and registration duties, including assigning medical record numbers, collecting demographic and insurance information, processing physician orders, and providing patient instructions.
• Verify insurance eligibility and benefits, select appropriate insurance plan codes, support pre-registration, and contribute to clean claim processes.
• Conduct medical necessity and compliance screening, including Advanced Beneficiary Notice processing, consent documentation, and distribution of required patient forms.
• Collect point-of-service payments, address past-due balances, offer payment plan options, and meet assigned collection goals.
• Audit accounts, correct registration and billing data, maintain reporting systems, and provide statistical information to Patient Access leadership.
• Develop training materials, train new hires, create department schedules, and provide on-call and after-hours support.

Requirements

• 1–3 years of relevant experience.
• Associate degree or equivalent experience.
• Understanding of revenue cycle processes, including admissions, billing, payments, and denials.
• Knowledge of patient insurance processes, authorizations, benefits verification, health insurance requirements, and medical terminology or procedure codes.
• Ability to meet regulatory, documentation, auditing, and customer-service standards.
• Openness to innovation, including using AI to improve processes and patient and client experiences.

Culture & Benefits

• Comprehensive benefits supporting healthcare, time off, retirement, and well-being.
• Paid professional certifications and tuition reimbursement.
• Bonus and incentive programs, including quarterly and annual recognition programs.
• Work environment focused on collaboration, growth, innovation, leadership, purpose, and work-life flexibility.