Operations Support Coordinator (Medicare)

Location: Remote - USA; candidates in any time zone are welcome but must be available through at least 4:00 PM PST each day.

Salary: $18–$20 per hour

Company

Brown & Brown provides insurance-related services, with IMPAXX supporting Medicare Set-Aside and client service workflows.

What you will do

• Enter and maintain high volumes of data in the case management system.
• Review referrals and ensure documentation is uploaded and aligned with client requirements.
• Process mail, coordinate file documentation, and prepare standardized correspondence.
• Initiate conditional payment investigations and submit authorizations to Medicare.
• Track case status, final demand letters, closure letters, open files, and service deadlines.
• Communicate with government contractors, customers, and internal teams while escalating concerns and supporting resolutions.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Outlook, Word, Excel, and PDF tools.
• Ability to manage high-volume workloads with strong attention to detail and accuracy.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Ability to follow structured processes, meet deadlines, collaborate across teams, and adapt to shifting priorities.

Nice to have

• Additional education.
• Experience with workers’ compensation or Medicare-related processes.

Culture & Benefits

• Merit-based culture that rewards self-starters and customer-focused performance.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.