Service Account Executive (Service Delivery)

Location: Bangalore, India

Company

hirify.global provides technology and services that support the global travel and airline industry.

What you will do

• Manage and coordinate major incidents for strategic airline customers with Operations teams.
• Act as the primary customer contact for service-related topics, providing updates and driving issue resolution.
• Monitor service performance, identify trends, and coordinate preventive and continuous improvement actions.
• Lead customer service review meetings and present operational updates, incident insights, and service improvements.
• Coordinate customer escalations and stakeholder actions throughout the incident lifecycle.
• Support service transitions by providing customer-specific operational knowledge.

Requirements

• 6–9 years of experience in Customer Service Management, Service Delivery, Operations, Incident Management, or a related field.
• Strong stakeholder management and customer-facing experience.
• Experience managing critical incidents and customer escalations.
• Strong analytical, problem-solving, verbal, and written communication skills.
• Ability to coordinate multiple teams in a fast-paced operational environment.
• Open to working weekends when required by business and operational needs.

Nice to have

• Knowledge of airline, travel, or technology domains.

Culture & Benefits

• Learning opportunities through on-the-job training, formal activities, and daily collaboration.
• Supportive environment focused on professional growth and personal well-being.
• Compensation package with salary, bonus, caregiving, and health benefits.
• Flexible working model.
• Diverse, equitable, and inclusive workplace.