обновлено 2 дня назад
Support Manager (Cloud Managed Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Manager (Cloud Managed Services): Managing customer relationships and delivering managed cloud services in line with agreed service levels, with an accent on incident resolution, service performance, and customer satisfaction. Focus on coordinating escalations, leading post-incident reviews, improving service operations, and identifying opportunities to increase customer value.
Location: Kwun Tong, Hong Kong
Company
and Crayon have formed a global provider of AI-powered software and cloud solutions, operating across more than 70 countries with over 13,000 professionals.
What you will do
- Act as the primary customer contact, build trusted relationships, and ensure service expectations are met.
- Monitor service performance and drive operational excellence against agreed service levels and business objectives.
- Lead incident and escalation management, coordinate resolution efforts, and facilitate post-incident reviews.
- Collaborate with technical and operational teams to resolve service issues and improve processes.
- Deliver service reviews, performance reports, and customer communications.
- Identify opportunities to improve customer value, increase service adoption, and support account growth.
Requirements
- Experience in service delivery, managed services, customer success, account management, or a similar customer-facing role.
- Understanding of cloud technologies and managed service environments, including Azure, AWS, or related platforms.
- Strong incident, problem, and escalation management capabilities.
- Excellent customer relationship management and stakeholder engagement skills.
- Strong communication, problem-solving, and organizational skills with a proactive approach.
- Ability to collaborate across technical and business teams while managing multiple priorities.
Culture & Benefits
- Work in a global, cross-border organization with a diverse team.
- Access world-class learning and development programs.
- Contribute to cloud, software, data, and AI initiatives.
- Inclusive workplace with reasonable accommodations available throughout the recruitment process.
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