Global Service Desk Specialist II (Microsoft 365)

Location: On-site at the Lewisville, Texas office; applicants must be authorized to work in the United States without current or future visa sponsorship.

Salary: $30–$31 per hour, plus performance bonus and benefits subject to eligibility.

Company

hirify.global provides virtual care services spanning telehealth, expert medical services, and licensed platforms.

What you will do

• Provide high-touch technical support to employees and C-suite executives, including rapid resolution of escalated issues.
• Support executive meetings, presentations, conference room technology, and executive endpoint readiness.
• Troubleshoot Windows and Mac systems, software, Microsoft Office applications, remote access, and related devices.
• Manage hardware and software inventory, lifecycle changes, documentation, SOPs, and knowledge base articles.
• Communicate issue status and trends to stakeholders and leadership while identifying systemic improvements.
• Participate in a 24x7 support model with on-call rotation and after-hours assistance.

Requirements

• Bachelor’s degree in a STEM field, or equivalent relevant work experience.
• 3–6 years of experience in a service desk, call center, or NOC environment.
• Understanding of IT ticketing systems and strong troubleshooting and research skills.
• Excellent customer service, organization, prioritization, verbal, and written communication skills.
• Ability to work independently and collaboratively.
• Current authorization to work in the United States without visa sponsorship now or in the future.

Nice to have

• Knowledge of Windows, Microsoft Office, Microsoft 365, Azure/Entra AD, VPN, SSO, and mobile device management.
• Experience with automated application deployment, disk-level imaging, and end-user training.
• Microsoft certifications.

Culture & Benefits

• Inclusive and collaborative workplace focused on improving access to care.
• Career development opportunities and support for professional growth.
• Performance bonus and benefits subject to eligibility.
• During the first year, 5.84 hours of PTO accrue per bi-weekly pay period.
• 80 hours of paid sick, safe, and caregiver leave annually for eligible full-time employees.

Hiring process

• Identity and credential verification.
• Live or video interviews.
• Fraud and misrepresentation screening.