Senior Technical Account Manager (Payments)

Location: Nicosia, Cyprus; hybrid work with part of the time from home and part from the office.

Salary: EUR 25,000–35,710 per year

Company

hirify.global provides financial services technology and payment processing solutions.

What you will do

• Serve as the primary technical contact for assigned clients and work with Relationship Managers and internal teams.
• Build client relationships as a trusted technical advisor.
• Gather preliminary business and technical requirements and translate client needs into clear technical requirements.
• Explain system functionality, product capabilities, constraints, and solution options.
• Coordinate with delivery, product, sales, and software development teams on client requirements and product improvements.
• Support account growth opportunities through technical expertise.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience.
• At least 5 years of relevant experience in technical account management, client-facing technology, payments, software, or IT.
• Strong understanding of business requirements gathering and system functionality.
• Excellent relationship management, communication, and stakeholder management skills.
• Strong analytical skills, sound judgement, and the ability to manage priorities with limited supervision.

Nice to have

• Experience in payment systems or payment processing.
• Account management experience with regional or international clients.
• Experience working with delivery, product, sales, or software development teams.
• Advanced MS Excel skills.
• Availability to travel to client sites when required.

Culture & Benefits

• Collaborative, flexible, and respectful work environment.
• Private medical insurance for the employee and family.
• Provident fund and life insurance worth three times base salary.
• 21 days of annual leave increasing with length of service, plus public and bank holidays.
• Wellbeing support services, office facilities, store discounts, and social and charitable events.