Support Engineer (SaaS)

Location: Ghent, Belgium — hybrid

Company

hirify.global is a growing SaaS scale-up building a cloud-based Transport Management Platform that automates logistics administration, optimizes planning, and supports more efficient, profitable, and sustainable transportation operations.

What you will do

• Act as second-line support between Customer Support and Engineering.
• Triage and prioritize internal support requests.
• Analyze issues, read code and logs, and identify root causes.
• Improve support workflows through manual and automated solutions.
• Provide product improvement feedback based on recurring support cases.
• Increase automated case resolution and reduce engineers’ support workload.

Requirements

• Degree in IT or a related field, or equivalent experience.
• Ability to read and understand code, analyze logs, write basic SQL queries, and reason about distributed systems.
• Strong English communication skills required.
• Curious, analytical, and confident solving complex technical issues.
• Experience using AI tools to analyze logs, structure information, troubleshoot, or improve workflows.
• Ability to explain technical details clearly and simply.

Nice to have

• Experience structuring data or reporting on support cases.
• Experience in a SaaS or technology environment.

Culture & Benefits

• Ownership and the opportunity to make a real impact in a growing international scale-up.
• Supportive and collaborative team culture.
• Flexible hybrid working setup based on trust.
• Opportunities to learn, grow, and expand technical knowledge.
• Competitive salary and benefits package.