Enterprise Customer Specialist (IoT Hardware)

Location: Auckland, New Zealand; office-first and on-site by default

Company

hirify.global is a New Zealand technology scale-up developing solutions that help farmers manage cattle and run more productive, sustainable grazing operations.

What you will do

• Own support for enterprise and multi-farm customers as the single point of accountability for complex issues.
• Track customer health across the customer base, identify accounts at risk, and lead churn-recovery plans.
• Investigate complex problems by analyzing data, reproducing issues, and validating bug reports before escalation to Product or Engineering.
• Conduct on-farm investigations covering product setup, hardware, animal behaviour, and environmental factors.
• Translate technical and field findings into product, process, education, tooling, documentation, and escalation improvements.

Requirements

• At least 3 years of experience in a customer-facing role such as customer success, account management, technical support, or a similar function.
• Strong customer focus and ownership of both the relationship and the outcome.
• Technical curiosity and structured investigative skills, including data analysis and pattern recognition.
• Ability to collaborate across Support, Product, Territory Management, Account Management, and field teams.
• Practical on-farm understanding and comfort investigating issues in the field.
• Ability to stay calm in high-stakes situations and think proactively and systemically.

Culture & Benefits

• Mission-driven work focused on improving farming livelihoods and sustainability.
• High-performance, inclusive culture with autonomy, learning, and meaningful ownership.
• Dog-friendly office in central Auckland with an office-first working approach.
• Southern Cross Health Insurance and paid parental leave benefits.
• Annual $1,000 personal development budget, wellness leave, and unlimited paid annual leave.
• Remuneration package including salary, benefits, and an employee stock ownership plan.

Hiring process

• Apply with a cover letter explaining interest in the role and hirify.global, along with a CV.