5 дней назад
Collections Advisor (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Collections Advisor (Fintech): Managing customer collection escalations and regulatory complaints through payment investigation, root cause analysis, and compliant written responses with an accent on customer resolution, regulatory compliance, and operational quality. Focus on identifying systemic collection issues, auditing calls and transcripts, and coordinating cross-functional teams to mitigate recurring risks.
Location: Onsite in the Egypt office in New Cairo
Company
is a Saudi fintech platform serving customers and merchants across the GCC through a financial super-app.
What you will do
- Own day-to-day customer collection escalation tickets.
- Coordinate with cross-functional teams to resolve customer grievances quickly.
- Conduct root cause analysis for regulatory and legal escalations.
- Draft accurate, professional, and compliant responses through Salesforce and email.
- Identify systemic collection-flow issues and recommend process improvements.
- Perform call audits, review transcripts, and monitor chat and email interactions for compliance with collection guidelines and local regulations.
Requirements
- At least 1 year of experience in a high-volume customer care or collections role focused on chat or email processes.
- Native or professional fluency in both Arabic and English is mandatory.
- Ability to investigate problems, conduct root cause analysis, and document findings clearly.
- Familiarity with CRM tools such as Zendesk or Salesforce.
- Strong working knowledge of Excel or Google Sheets.
Nice to have
- Experience in fintech or Buy Now, Pay Later.
- Basic understanding of SAMA and CBUAE debt-collection regulations.
- Customer-first approach when handling difficult financial conversations.
Culture & Benefits
- Work in a fast-paced fintech environment serving millions of users across the GCC.
- Collaborate with regional and global support offices.
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