Community Support Specialist (Fintech)

Location: On-site in Maadi, Cairo Governorate, Egypt

Company

hirify.global operates a fintech-focused platform serving clients and investors in property investments.

What you will do

• Serve as the primary contact for community members through chat, calls, social media, email, and online forums.
• Manage community platforms, address concerns, escalate issues, and report feedback trends to internal teams.
• Resolve account issues, technical difficulties, and other customer concerns in collaboration with internal teams.
• Collect community feedback and prepare reports on engagement, recurring issues, and customer experience improvements.
• Create and maintain FAQs, guides, and other self-service knowledge-base resources.
• Support virtual and in-person events, webinars, meetups, and promotional activities.

Requirements

• Bachelor’s degree in Communications, Finance, Economics, Business, or a related field.
• At least 2 years of experience in customer support, community management, or a similar role.
• Excellent written and verbal communication in English and Arabic.
• Strong numerical skills and good Excel knowledge.
• Experience with social media platforms, community management tools, and CRM systems.
• Strong interpersonal, prioritization, problem-solving, and empathetic communication skills.

Nice to have

• Experience in real estate, investment, or technology.
• Familiarity with online forums, social media strategies, and community engagement practices.
• Experience organizing and hosting virtual events or webinars.

Culture & Benefits

• Fast-paced environment with multiple priorities and cross-functional collaboration.
• Opportunity to represent the brand and build relationships with clients and investors.
• Work includes both virtual and in-person community events.

Hiring process

• The role includes responsibilities for preparing, printing, and completing investment contracts and reservation forms.
• Manage signatures, stamps, courier delivery, and timely processing of required documentation.