Team Lead Client Service (FinTech)

Location: Munich, Germany

Company

hirify.global is a digital investment and banking platform offering brokerage, wealth management, banking, lending, and investment services across Europe.

What you will do

• Lead the client service team lifecycle, including hiring, onboarding, development, and performance evaluation.
• Translate departmental KPIs into transparent goals and steer daily operations as volumes change.
• Analyze performance data, identify root causes, and implement operational strategies.
• Own service quality and collaborate with Quality Assurance and Learning & Development specialists on coaching, shadowing, and feedback.
• Convert client feedback into process improvements and actionable requirements to reduce contact volume.
• Coordinate stakeholder communication and team workflows during incidents.

Requirements

• Proven leadership, management, or senior operational experience in a client-facing environment.
• Experience in financial services, fintech, or banking is preferred.
• Strong analytical skills, including performance reporting and translating statistical insights into operational strategies.
• Experience with performance reviews, development plans, continuous improvement, process optimization, and service quality ownership.
• Fluent English, written and spoken, is required.

Nice to have

• Experience in tax.
• Additional language skills, such as Italian or German.

Culture & Benefits

• International, diverse, inclusive, and growing work environment.
• Latest hardware and tools.
• Knowledge-sharing sessions, career development opportunities, and an individual education budget.
• Free German language classes.
• International relocation support and an opportunity to work from abroad.
• Attractive compensation, company pension scheme, subsidized Deutschland Jobticket, PRIME+ Broker subscription, and discounted sports activities.