Technical Support Specialist (SaaS)

Location: Hybrid role in South Austin, Texas, United States, near Dripping Springs. Visa sponsorship is not available.

Company

hirify.global provides cloud-managed software that helps K–12 schools filter web content, monitor student safety, manage classrooms and devices, and analyze education data.

What you will do

• Provide front-line technical support through phone, email, chat, and other channels.
• Troubleshoot software, device, operating system, networking, and configuration issues across the product suite.
• Assist customers with product setup, integrations, configuration, and ongoing usage.
• Document, prioritize, escalate, and monitor customer cases in line with service level agreements.
• Test and validate fixes, configurations, and product updates.
• Collaborate with Product and Engineering teams on recurring issues, trends, and product improvements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 6 months of technical support, help desk, or customer support experience.
• Strong troubleshooting, problem-solving, organizational, and prioritization skills.
• Familiarity with Windows and macOS operating systems and networking concepts.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• Customer-first mindset and a collaborative approach to problem-solving.

Culture & Benefits

• Fast-paced SaaS work environment with cross-functional collaboration.
• Benefits and perks support employee wellbeing; offerings vary by country.
• Austin headquarters includes open work areas, collaboration spaces, snacks, and a private chef serving lunch Tuesday through Thursday.
• Onsite fitness center, locker rooms, and regular physical therapist availability.
• Pet-friendly office with recreational facilities including a golf simulator, go-carts, shuffleboard, and cornhole.