IT Analyst (AI Infrastructure)

Location: Hybrid in Palo Alto, California, United States

Salary: $80,000–$105,000 annually in California, plus potential equity and bonus

Company

hirify.global is a vertically integrated AI infrastructure platform building GPU compute infrastructure, software, and related corporate systems.

What you will do

• Own the first-line IT support queue, troubleshoot account access, software, hardware, connectivity, meeting room, and AV issues across Windows, macOS, and mobile devices.
• Run joiner, mover, and leaver processes, including account creation, group and license assignment, device shipment, MFA setup, access removal, and device returns.
• Maintain device and asset inventories, coordinate procurement, repairs, warranties, stock levels, and decommissioning.
• Administer JumpCloud, Microsoft 365, Slack, and Atlassian users, groups, licenses, permissions, and routine configurations.
• Maintain guides, runbooks, access evidence, asset records, and onboarding/offboarding controls while identifying automation opportunities.
• Support office WiFi, wired networking, printers, physical access systems, and external IT vendors as the on-site IT contact.

Requirements

• 1–3 years of experience in IT support, service desk, or comparable IT operations.
• Hands-on Microsoft 365 administration or support experience, including user and license management, Exchange, Teams, and SharePoint basics.
• Device support experience across Windows and macOS, including enrollment in an MDM platform.
• Experience with identity and access administration in JumpCloud, Okta, Entra ID, or a comparable identity provider.
• Networking fundamentals covering DNS, DHCP, VPN, and WiFi, with the ability to diagnose local, network, and service-side issues.
• Clear written communication, strong documentation habits, and the ability to uphold security and process requirements.

Nice to have

• Scripting with PowerShell, Bash, or Python for administrative automation.
• Linux command-line familiarity.
• Atlassian administration, Jira Service Management, or comparable ticketing experience.
• Awareness of ISO 27001 or SOC 2 access and asset management controls.
• Experience supporting users across multiple time zones or offices.

Culture & Benefits

• Equity participation and compensation based on the work performed.
• Retirement or pension contributions.
• Comprehensive health, wellbeing, and insurance benefits.
• Generous annual vacation allowance.
• Focus on support, trust, growth, and work-life balance.