Application Support Engineer (Fintech)

Location: Saudi Arabia

Company

hirify.global is a fintech platform for shopping, payments, and banking serving users and merchants across Saudi Arabia and the wider GCC region.

What you will do

• Respond to frontline agents through a ticketing system with technical assistance and guidance.
• Investigate, troubleshoot, and resolve technical issues reported by customers and merchants.
• Escalate complex issues to Product teams and Senior Engineers while maintaining ownership until resolution.
• Document investigations, resolutions, and lessons learned in a structured format.
• Contribute to troubleshooting guides, FAQs, and technical knowledge base content.
• Collaborate with Engineering, Product, and Customer Support teams to improve system functionality and user experience.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Previous experience in technical support is required.
• Advanced SQL knowledge and practical experience querying databases and analyzing data.
• Strong problem-solving skills and willingness to learn new technologies.
• Excellent written and verbal communication skills, including the ability to explain technical information to non-technical users.
• Experience with support ticketing systems and relevant software tools.

Culture & Benefits

• Fast-paced environment with multiple priorities and cross-functional collaboration.
• Customer-focused work centered on timely, accurate, and high-quality support.
• Opportunity to contribute to continuous improvement of system functionality and user experience.